It’s time to renew my CCIE again. This time I am gonna do it with the Collaboration written exam. It’s more then 7 year ago that I passed my CCIE Voice, but the knowledge is still there. 🙂 Ofcours I start with the SRND and deployment guides. Normally that covers a lot of the written.
What should I know for the exam ? The recommended reading list :
Cisco Press Resources
- Cisco IP Telephony (CIPT) (Authorized Self-Study Guide), 2nd Edition
- Cisco Voice Gateways and Gatekeepers
- Fax, Modem, and Text for IP Telephony
- SIP Trunking
- Cisco Unified Presence Fundamentals
- Cisco Unity Connection
- Securing Cisco IP Telephony Networks
- Troubleshooting Cisco IP Telephony
Cisco Solutions Reference Network Design (SRND) and Design Guides
- Cisco Unified Communications System 9.x SRND
- Cisco Unified Contact Center Express Solution Reference Network Design Release 9.0(1)
- Design Guide for Cisco Unity Connection Release 9.x
- Cisco Unified CallManager Express Solution Reference Network Design Guide
Administration and Deployment Guides
- Cisco Unified Communications Manager Documentation Guide, Release 9.0(1)
- Cisco Unified CCX Administration Guide, Release 9.0(1)
- System Administration Guide for Cisco Unity Connection Release 9.x
- Cisco Unified Communications Manager Express System Administrator Guide
The Exam Topics :
1.0 Cisco Collaboration Infrastructure
10%
1.1 Cisco UC Deployment Models
1.2 User management
1.3 IP routing in Cisco Collaboration Solutions
1.4 Virtualization in Cisco Collaboration Solutions
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1.4.a UCS
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1.4.b VMware
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1.4.c Answer files
1.5 Wireless in Cisco Collaboration Solutions
1.6 Network services
-
1.6.a DNS
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1.6.b DHCP
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1.6.c TFTP
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1.6.d NTP
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1.6.e CDP/LLDP
1.7 PoE
1.8 Voice and data VLAN
1.9 IP multicast
1.10 IPv6
2.0 Telephony Standards and Protocols
15%
2.1 SCCP
-
2.1.a Call flows
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2.1.b Call states
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2.1.c Endpoint types
2.2 MGCP
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2.2.a Call flows
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2.2.b Call states
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2.2.c Endpoint types
2.3 SIP
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2.3.a Call flows
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2.3.b Call states
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2.3.c DP
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2.3.d BFCP
2.4 H.323 and RAS
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2.4.a Call flows
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2.4.b Call states
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2.4.c Gatekeeper
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2.4.d H.239
2.5 Voice and video CODECs
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2.5.a H.264
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2.5.b ILBC
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2.5.c ISAC
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2.5.d LATM
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2.5.e G.722
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2.5.f Wide band
2.6 RTP, RTCP, and SRTP
3.0 Cisco Unified Communications Manager (CUCM)
25%
3.1 Device registration and redundancy
3.2 Device settings
3.3 Codec selection
3.4 Call features
-
3.4.a Call park
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3.4.b Call pickup
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3.4.c BLF speed dials
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3.4.d Native call queuing
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3.4.e Call hunting
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3.4.f Meet-Me
3.5 Dial plan
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3.5.a Globalized call routing
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3.5.b Local route group
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3.5.c Time-of-day routing
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3.5.d Application dial rules
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3.5.e Digit manipulations
3.6 Media resources
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3.6.a TRP
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3.6.b MOH
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3.6.c CFB
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3.6.d Transcoder and MTP
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3.6.e Annunciator
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3.6.f MRG and MRGL
3.7 CUCM mobility
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3.7.a EM/EMCC
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3.7.b Device Mobility
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3.7.c Mobile Connect
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3.7.d MVA
3.8 CUCM serviceability and OS administration
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3.8.a Database replication
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3.8.b CDR
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3.8.c Service activation
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3.8.d CMR
3.9 CUCM disaster recovery
3.10 ILS/URI dialing
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3.10.a Directory URI
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3.10.b ISL topology
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3.10.c Blended addressing
3.11 Call Admission Control
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3.11.a CAC/ELCAC
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3.11.b RSVP
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3.11.c SIP preconditions
3.12 SIP and H.323 trunks
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3.12.a SIP trunks
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3.12.b H.323 trunks
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3.12.c Number presentation and manipulation
3.13 SAF and CCD
3.14 Call recording and silent monitoring
4.0 Cisco IOS UC Applications and Features
20%
4.1 CUCME
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4.1.a SCCP phones registration
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4.1.b SIP phones Registration
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4.1.c SNR
4.2 SRST
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4.2.a CME-as-SRST
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4.2.b MGCP fallback
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4.2.c MMOH in SRST
4.3 CUE
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4.3.a AA
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4.3.b Scripting
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4.3.c Voiceview
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4.3.d Web inbox
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4.3.e MWI
-
4.3.f VPIM
4.4 Cisco IOS-based call queuing
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4.4.a B-ACD
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4.4.b Voice hunt groups
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4.4.c Call blast
4.5 Cisco IOS media resources
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4.5.a Conferencing
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4.5.b Transcoding
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4.5.c DSP management
4.6 CUBE
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4.6.a Mid-call signaling
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4.6.b SIP profiles
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4.6.c Early and delayed offer
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4.6.d DTMF interworking
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4.6.e Box-to-box failover and redundancy
4.7 Fax and modem protocols
4.8 Analog telephony signalling
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4.8.a Analog telephony signalling theories (FXS/FXO)
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4.8.b Caller ID
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4.8.c Line voltage detection
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4.8.d THL sweep
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4.8.e FXO disconnect
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4.8.f Echo
4.9 Digital telephony signalling
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4.9.a Digital telephony signalling theories (T1/E1, BRI/PRI/CAS)
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4.9.b Q.921 and Q.931
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4.9.c QSIG
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4.9.d Caller ID
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4.9.e R2
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4.9.f NFAS
4.10 Cisco IOS dial plan
-
4.10.a Translation profile
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4.10.b Dial-peer matching logics
-
4.10.c Test commands
4.11 SAF/CCD
4.12 IOS CAC
4.13 IOS accounting
5.0 Quality of Service and Security in Cisco Collaboration Solutions
12%
5.1 QoS: link efficiency
-
5.1.a LFI
-
5.1.b MMLPPP
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5.1.c FRF.12
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5.1.d cRTP
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5.1.e VAD
5.2 QoS: classification and marking
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5.2.a Voice versus video classification
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5.2.b Soft clients versus hard clients
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5.2.c Trust boundaries
5.3 QoS: congestion management
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5.3.a Layer 2 priorities
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5.3.b Low latency queue
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5.3.c Traffic policing and shaping
5.4 QoS: medianet
5.5 QoS: wireless QoS
5.6 Security: mixed mode cluster
5.7 Security: secured phone connectivity
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5.7.a VPN phones
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5.7.b Phone proxy
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5.7.c TLS proxy
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5.7.d IEEE 802.1x
5.8 Security: default security features
5.9 Security: firewall traversal
5.10 Security: toll fraud
6.0 Cisco Unity Connection
8%
6.1 CUCM and CUCME integration
6.2 Single inbox
6.3 MWI
6.4 Call handlers
6.5 CUC dial plan
6.6 Directory handlers
6.7 CUC features
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6.7.a High availability
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6.7.b Visual voicemail
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6.7.c Voicemail for Jabber
6.8 Voicemail networking
7.0 Cisco Unified Contact Center Express
4%
7.1 UCCX CTI Integration
7.2 ICD functions
7.3 UCCX scripting components
8.0 Cisco Unified IM and Presence
6%
8.1 Cisco Unified IM Presence Components
8.2 CUCM integration
8.3 Cisco Jabber
8.4 Federation
8.5 Presence Cloud Solutions
8.6 Group chat and compliance
https://learningnetwork.cisco.com/community/certifications/ccie_collaboration/written_exam/study-material is a nice page.
